Network operators rely on decision support systems to effectively and consistently make decisions. After researching alternative DSS systems in various domains, we came up with a preliminary example of how our a network DSS could function. This formed a framework for how we could optimize task flows later on. It involved automating problems solving, and empowing operators to make system wide decisions based on customer experience metrics.
Much ot the time I spent prototyping for the interface was put into data visualization models. Finding a way for operators to efficiently move through large and dynamic data on a decision based level, in the past present and future, was an incredible data visualisation challenge.
"Morgan joined Nokia Software’s Venture Studio as a member of our summer internship program in the Silicon Valley. He applied and demonstrated his design talent in the areas of user research, data visualization and interface design, and also worked double duty as an effective team leader. His job involved end users, customers, subject matter experts and senior leaders, which included Nokia executives and Bell Labs Fellows. Morgan’s creative thinking, work ethic, tireless passion and high performance consistently translated into professional deliverables that optimized for value and criticality, always mindful of stakeholders’ needs. His final project successfully addressed challenging enterprise environments such as operations centers. The outcome of that work has been integrated in commercial solutions."
— Jose De Francisco Lopez, Chief Designer and Deputy Head of Nokia’s R&D Center